Welcome to the third and final part of our blog which covers the results found in our recent insurance supply chain survey. Our full report is 25 pages long so we’ve decided to share our findings and insights in three separate digestible chunks.
Part three: The moment of Truth – Claims Perfection or Resolution?
The experience of the claimant is the ‘moment of truth’ for the insurer and third party suppliers are often the only direct contact for the claimant, or have the most concentrated dealings. Most often, claimants are unfamiliar with the process, especially if it’s their first claim. They do still however expect a high level of service similar to ones they experience with more familiar consumer services such as Amazon, Sainsbury’s online or even British Gas Homecare. They will want to be guided through the process and have status updates pushed to them or easily accessible.
Welcome to the second of our three part blog which covers the results found in our recent insurance supply chain survey. Our full report is 25 pages long so we’ve decided to share our findings and insights in three separate digestible chunks.
Part two: Common frustrations and desires for insurers and suppliers
As part of our survey we asked insurers and suppliers about where they thought improvements could be made with regards to working together in a more efficient way. We asked what pitfalls there might be when it came to sharing claims information across their supply chains and this highlighted some common frustrations and desires for both parties…